Refugees and asylum claimants can receive physiotherapy and eligible health services at Remedy Clinic at no cost to the patient once IFHP eligibility, service coverage, and any required referral are confirmed. Our team welcomes newcomers with respect, patience, and clear information. For confirmed eligible services, there is no hidden cost and no extra out-of-pocket payment. Free two-way transportation is also available in several Greater Toronto Area communities.
Health Coverage Through the Interim Federal Health Program
The Interim Federal Health Program, known as IFHP, provides temporary health coverage to eligible refugees, asylum claimants, protected persons, and certain other people in Canada.
IFHP helps eligible people access health services while they do not have provincial, territorial, or private health insurance. Coverage depends on immigration status and may include basic health care, supplemental services, and prescription medications. Coverage can vary, so eligibility and the requested service must be confirmed before treatment.
Medavie Blue Cross administers IFHP claims on behalf of Immigration, Refugees and Citizenship Canada. Health care providers submit eligible claims directly to Medavie Blue Cross. This means an eligible patient does not have to pay the clinic first and then wait for reimbursement.
Some IFHP-covered services, including physiotherapy in certain circumstances, may require a referral from a physician or another health care provider before treatment can be billed to the program. Remedy Clinic will confirm whether a referral is required and whether the specific service is covered before the first appointment.
Remedy Clinic works with IFHP coverage for eligible physiotherapy and health services. Once eligibility, service coverage, and any required referral are confirmed, there is no hidden cost and no extra out-of-pocket payment for the covered service. Our team can review your coverage and explain what is needed before your first appointment.
You can check your eligibility, look for participating providers, and learn more about available benefits through the Medavie Blue Cross IFHP portal at ifhp.medaviebc.ca.
You can also find authoritative program information on the Government of Canada Interim Federal Health Program page at canada.ca.
Please bring your IFHP document or other immigration health coverage information to your appointment. If you are helping a family member or client, you may contact Remedy Clinic before the visit to ask what documents or referrals should be brought.
Free Two-Way Transportation to Your Appointment
Remedy Clinic provides free two-way transportation for refugees and asylum claimants attending appointments from North York, Scarborough, Richmond Hill, Newmarket, Etobicoke, and Markham.
Two-way transportation means that an arranged ride can bring you to Remedy Clinic and return you after your appointment. There is no charge to the patient for this transportation service.
Getting to a clinic can be difficult when you do not own a car, do not know the local transit system, or cannot afford transit fares. Remedy Clinic offers transportation to remove these barriers and make it easier to receive consistent care.
Tell our team that you need transportation when booking. We will confirm whether your address is within the service area and explain the pickup details.
Call us today for more details.
No Hidden Cost and No Extra Out-of-Pocket Payment
Refugees and asylum claimants receiving confirmed eligible IFHP-covered services at Remedy Clinic have no hidden cost and no extra out-of-pocket payment.
You will not be asked to pay a patient portion for an eligible service once coverage and any referral requirement have been confirmed. Remedy Clinic submits the eligible claim through the program and explains what is covered.
Unexpected costs can cause anxiety, especially when you are settling in Canada. You are welcome to ask about cost before beginning care. For confirmed eligible services, there is no hidden cost and no extra out-of-pocket payment. There is also no transportation charge.
What to Expect During a 45-Minute Physiotherapy Session
Each physiotherapy session for refugees and asylum claimants at Remedy Clinic is 45 minutes long.
Before the first session, Remedy Clinic will confirm whether physiotherapy is covered in your situation and whether IFHP requires a referral from a physician or another health care provider. If a referral is required, it must be received before the service can be billed to IFHP. Our team will explain what is needed and help you understand the next step.
During your first visit, the physiotherapist will ask how pain, an injury, or difficulty moving affects your daily life. The physiotherapist may observe how you move and gently check strength, balance, or flexibility. You can ask questions at any time and say if something feels uncomfortable.
Physiotherapy may help with general pain, reduced movement, weakness, mobility challenges, or returning to normal activities after an injury. Treatment may include guided movement, gentle hands-on techniques, strengthening, balance activities, mobility practice, and exercises to continue at home.
The goal is to help you move more comfortably and safely. The physiotherapist will discuss suitable goals based on your needs.
Please wear comfortable clothing. Bring any referral, medical reports, imaging results, medication list, or information from another health professional that is available. Contact Remedy Clinic if you are unsure which documents you need.
How to Book an Appointment
You can get started by contacting Remedy Clinic and telling us that you are a refugee or asylum claimant with IFHP coverage.
Call +1 (905) 737-1753 or book appointmnet to request an appointment. Remedy Clinic is located at 58 Major Mackenzie Dr. East, Richmond Hill, ON L4C 1G9.
Provide your name, phone number, and a short explanation of the help you need. Tell us if you need free transportation and whether your pickup location is in North York, Scarborough, Richmond Hill, Newmarket, Etobicoke, or Markham.
Our team may ask for information from your IFHP document so that eligibility, service coverage, and any referral requirement can be checked. If you are unsure what document you have, call us. We can explain what information to look for and what to bring.
You Are Welcome at Remedy Clinic
Remedy Clinic is committed to providing respectful, welcoming care for refugees and asylum claimants. You can ask questions, bring a trusted support person, and request clear explanations throughout your care. Once your eligibility, service coverage, and any required referral are confirmed, you can receive the covered service with no hidden cost and no extra out-of-pocket payment. There is also no transportation charge.
Frequently Asked Questions (FAQs)
Questions We Hear a Lot
Eligible refugees and asylum claimants can receive IFHP-covered physiotherapy at Remedy Clinic with no hidden cost and no extra out-of-pocket payment. Coverage and any referral requirement must be confirmed before treatment. Remedy Clinic will help check these details before the first appointment.
The Interim Federal Health Program, or IFHP, provides limited and temporary health coverage to eligible refugee claimants, protected persons, resettled refugees, and certain other groups in Canada. Coverage depends on immigration status and continues for the period established by the Government of Canada.
IFHP does not automatically cover every health service in every situation. Coverage depends on a person’s immigration status, the service requested, and whether a referral or other approval is required. Remedy Clinic will confirm whether the specific service is covered before the first appointment.
Eligible patients receiving confirmed covered services at Remedy Clinic do not pay the clinic first. Remedy Clinic submits eligible claims to Medavie Blue Cross, which administers IFHP claims on behalf of Immigration, Refugees and Citizenship Canada. There is no hidden cost and no extra out-of-pocket payment once eligibility and any required referral are confirmed.
Remedy Clinic provides free two-way transportation for refugees and asylum claimants in North York, Scarborough, Richmond Hill, Newmarket, Etobicoke, and Markham. The service includes transportation to the clinic and a return ride after the appointment at no cost to the patient.
A physiotherapy session at Remedy Clinic is 45 minutes long. A session may include a discussion of your concerns, a movement assessment, guided exercises, mobility work, and an explanation of activities you can safely continue at home. Remedy Clinic will confirm coverage and whether a referral is needed before the first appointment.
Bring your IFHP document or other immigration health coverage information. If you have a referral, medical reports, imaging results, or a medication list, bring those documents as well. You can contact Remedy Clinic if you are unsure what is required.
A caseworker, settlement worker, family member, or other trusted person can help you contact Remedy Clinic and arrange an appointment. Tell the clinic if that person should be included in appointment, coverage, referral, or transportation planning.
Please fell free to read our patient’s testimonials on our Google page or leave us a review about your personal experience at Remedy Physio Clinic.